Refunds

 

Due to the nature of digital files, we are unable to give refunds for any purchase. A partial or full refund may be considered only if the design has critical errors in the sewing process (errors that occurred during digitising). A description of the error and a picture of the damaged final product should be provided to consider a refund. Please ensure that you understand you are purchasing a digital machine embroidery file.  Please see our FAQs.